Account Overview

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What tools does Play Gun Lake offer to help players gamble responsibly?

Responsible Gaming is very important to us here at Play Gun Lake and if you need to speak with someone right now, please call the National Problem Gambling Hotline at 1-800GAMBLER. While we encourage players to Gamble Responsibly, we recognize that some people may require additional help to make sure they are gambling within their means and in a responsible manner. As part of our commitment to Responsible Gaming, we offer a variety of ways to help you manage your play: - Player limits: If you...

How do I see my Gaming History?

Your Gaming History shows you history of transactions from one casino game, or all casino games. Finding Game History - You can access your Gaming History by first opening up any casino game. - Some games will display the Gaming History differently. - You can either find it at the top of the screen (first picture), or in the menu of the game you have opened up (second and third pictures) Option A Option B Checking Individual and Overall Gaming History - You can click the Filter option in t...

What do my Account Balances mean?

Balances Total Balance – Total sum of money of all your balances. This includes the following: - Cash that can be wagered on casino games or sports, with and without restrictions - Bonus funds that can be wagered on specific casino games - Outstanding wagers that have yet to be completed Withdrawable Balance – aka cash. Amount of money that can be withdrawn from your account or wagered on casino or sports. Restricted Cash Balance – Total sum of cash that is directly linked to a casino bonus....

How do I check my Account Balances?

Listed below is the display of the Casino balances. The total amount displayed is the amount that can be wagered in the Casino. In addition to this balance there are promotional free spins that can be wagered but are not currently displayed in your balance. For a more detailed view of your balances navigate to My Account >> My Balances (or [click here](https://www.playgunlake.com/balance)) For more detailed view of your casino bonuses on web navigate to My Account >> Bonus History ...

How do I change my Email and/or Phone Number in my account?

Please contact [Customer Service](helpcenter.playgunlake.com) to make any changes to your Personal Account Information

What is a W2-G and why did I receive it?

Winnings that meet certain state or federal thresholds must be reported to the IRS for tax purposes. There may be tax withheld from your winnings, depending on how much you’ve won, and what game you were playing. Learn more about the [IRS's taxable reporting criteria for gambling winnings and IRS Form W-2G used to report income related to gambling](https://www.irs.gov/forms-pubs/about-form-w2g). NOTE: W-2G forms report ONLY Winnings from your Play Gun Lake Online Account - If you need a W-2G...

Tax Documents

W2G's Any patron with play that generated a W2G in the tax year of 2023 will receive an email asking them if they would like to opt-in to receive these documents via electronic delivery service. Patrons that receive this email will have until January 15th, 2024 to follow the link in the email and select to opt-in to receive the documents via electronic delivery service. If a patron does not opt-in to electronic delivery service by January 15th, 2024, that patron's W2G's and a copy of their Net ...

How do I find the What's New Section?

To find out What's New to the Play Gun Lake Online Sportsbook & Casino, all you need to do is go to your Profile and look under the Help Center Section for the Page titled "What's New".

How do I Subscribe/Unsubscribe from Messaging, Marketing, and other Notifications?

If you have decided you would no longer like to receive messaging on the betPARX App or Website, then follow the directions below. What you can unsubscribe from: - Non-Promotional Messaging - Promotional Messaging The image above shows what it looks like to be opted in to receive ALL messaging. - An Opt-in will display as green - An Opt-out will display as gray - To receive no Promotional Offers >>> Toggle off the Select all option - To receive only Promotional Offers as P...

How do I change my Password?

There are 2 ways for you to change your password. You can do so via Forgot Password, or you can change it in your Profile if you are logged in. [Forgot Password](#forgot) [Change Current Password](#change) Forgot Password If you have forgotten your password and need to change it, then proceed to the login page. There is a blue link below the password box that says ‘Forgot Password’ (pictured below). Click this button and you will be prompted to enter the email address associated with your acc...

I don’t remember my Password, what can I do?

If you have forgotten your password, you may want to change it to avoid further inconvenience. You can do so by clicking "[Forgot Password?](https://www.playgunlake.com/forgot-password)" on the Login screen When this occurs, you will be sent an email that contains a button to unfreeze your account by resetting your password. Simply locate the email sent, and click the button. You will see a confirmation popup once your account is unfrozen. From here, you will be prompted to create a new passw...

How do I enable/disable Marketing Communications?

Login into your account and navigate to the ‘My Account’ tab (Locations: on PC/MAC: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Under the ‘Profile’ section, scroll to the 'I would like to get promotional offers through the following channels' and adjust your settings to your desired preference and select the 'Submit' button. --------------------------------------------------------------- [Live Chat Support](https://helpcenter.playgunlake.com/771434-Live-Chat-Support...

What is Two-Factor Authentication and how does it work?

Two-Factor / Multi-Factor Authentication / 2FA / MFA At Play Gun Lake, the security of your account is important to us. Starting September 1, 2022, in accordance with Michigan Gaming Control Board regulations, your account is required to receive Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) codes for login which are required to be sent through SMS text message to a mobile phone number. What is Multi-Factor (MFA) / Two-Factor Authentication (2FA)? MFA or 2FA is an authenti...

What Statements are available and how can I access them?

We currently have Banking (deposits, withdrawals, bonuses, etc) and Gaming transactions available for view and to export Login to your account then navigate to ‘My Account’ tab (Locations: on PC/MAC: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Select a time frame from the 'Time Period' drop down menu. Select a type of transaction from the 'Transaction Type' drop down menu At this point you will see your transactions. You can also click the 'All', 'Gami...

How do I change my Personal Account Information?

If you want to change your personal information - please contact [Customer Support](helpcenter.playgunlake.com)

Why is my account frozen/suspended?

Player Accounts may freeze for a variety of reasons, but most commonly, the account is locked due to 3 or more failed login attempts for security reasons. It will be locked for 2 minutes after 3 incorrect password. After 2 minutes, you may try again. If your account was frozen and you have forgotten your password, you may want to change it to avoid further inconvenience. You can do so by clicking "[Forgot Password?](https://www.playgunlake.com/forgot-password)" on the Login screen When this o...

How do I upload requested documents to the site?

If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link: Sometimes there may be some differences If Customer Support asked you to submit documents as part of an Account Update (Address change, Phone Number change, etc.) [CLICK HERE](https://www.betparx.com/upload/?id=misupport) If our Payments Team requested docs as part of the Withdrawal process [CL...