Account Overview

W2G's Any patron with play that generated a W2G in the tax year of 2023 will receive an email asking them if they would like to opt-in to receive these documents via electronic delivery service. Patrons that receive this email will have until January 15th, 2024 to follow the link in the email and select to opt-in to receive the documents via electronic delivery service. If a patron does not opt-in to electronic delivery service by January 15th, 2024, that patron's W2G's and a copy of their Net...

Forgot Password (#forgot) Change Current Password (#change) Forgot Password If you have forgotten your password and need to change it proceed to the login page. There is a blue link below the password box that says ‘Forgot Password’ (pictured below). Click this button and you will be prompted to enter the email address associated with your account and your date of birth. Once you have filled out those fields you can click the ‘Reset’ button and will then be prompted to create your new pass...

In the event that a patron forgets their password, it should be noted that any and all password changes will require Two-Factor Authentication to verify your identity. This is a security measure we take to protect the safety of our patrons' personal information. - Passwords must be a minimum of 8 characters. You may only use letters (A-Z or a-z), numbers (0-9) and Special Symbols (!#$%^&*()-+@№:|\±<>?). There should be no spaces between characters, and should contain at least one upp...

Login into your account and navigate to the ‘My Account’ tab (Locations: on PC/MAC: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Under the ‘Profile’ section, scroll to the 'I would like to get promotional offers through the following channels' and adjust your settings to your desired preference and select the 'Submit' button. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mail...

Two-Factor / Multi-Factor Authentication / 2FA / MFA At Play Gun Lake, the security of your account is important to us. Starting September 1, 2022, in accordance with Michigan Gaming Control Board regulations, your account is required to receive Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) codes for login which are required to be sent through SMS text message to a mobile phone number. What is Multi-Factor (MFA) / Two-Factor Authentication (2FA)? MFA or 2FA is an a...

We currently have Banking (deposits, withdrawals, bonuses, etc) and Gaming transactions available for view and to export Login to your account then navigate to ‘My Account’ tab (Locations: on PC/MAC: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Select a time frame from the 'Time Period' drop down menu. Select a type of transaction from the 'Transaction Type' drop down menu At this point you will see your transactions. You can also click the 'All', 'Gami...

If you want to change your personal information - please contact Customer Support (//helpcenter.playgunlake.com/911325-Contact-Us). ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

The majority of the time the account is locked due to 3 or more failed login attempts. For the password lockout, you will need to reset your password in order to reactivate the account. To do so, please click here (https://www.playgunlake.com/forgot-password-page). Should you need further assistance with a Password Reset, please contact our Support Team (//helpcenter.playgunlake.com/911325-Contact-Us). In certain circumstances, our Payments & Security team may lock your account. Please che...

If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link: Click here to upload your documents to our Secure Server. (https://parxcasino.com/upload/?id=mi) Complete all the fields and press the ‘Upload File’ button when you are done. NOTES: - If you have multiple files uploaded, they must be uploaded one (1) file at a time. - IF YOU ARE...