Balances
Total Balance – Total sum of money of all your balances. This includes the following:
- Cash that can be wagered on casino games or sports, with and without restrictions
- Bonus funds that can be wagered on specific casino games
- Outstanding wagers that have yet to be completed
Withdrawable Balance – aka cash. Amount of money that can be withdrawn from your account or wagered on casino or sports.
Restricted Cash Balance – Total sum of cash that is directly linked to a casino bonus. This amount can only be wagered on casino games that are eligible for the bonus. This balance can be played but not withdrawn until one of the following criteria has been met:
- Wagering requirement has been met on the bonus
- Bonus is cancelled which can be done via the My Bonuses page or via the Customer Service Team. Cancelling the bonus forfeits all remaining bonus amount and bonus winnings. Cancellation rules vary per bonus, check Terms and Conditions of bonus for more information.
Bonus Balance – Total sum of all bonus amounts that can be wagered on casino games. This amount can only be wagered on casino games that are eligible for the bonus. This balance can’t be withdrawn until the wagering requirement is met. In the event that the bonus is cancelled this money will be removed from your account. For a full breakdown of all bonuses please review the ‘My Bonuses’.
Bonus Pending Winnings – Total sum of winnings on all casino bonuses. This amount can only be wagered on casino games that are eligible for the bonus. This balance can’t be withdrawn until the wagering requirement is met. In the event that the bonus is cancelled this money will be removed from your account. For a full breakdown of all bonuses please review the ‘My Bonuses’ section.
Free Spins Balance – Total count of all free spins awarded to your account, which can be wagered on specific casino games and would not be converted to Cash until the free spins themselves are played in their eligible game(s) and the wagering requirement is met. For a full breakdown of all bonuses please review the ‘My Bonuses’ section.