Player Accounts may freeze for a variety of reasons, but most commonly, the account is locked due to 3 or more failed login attempts for security reasons. It will be locked for 2 minutes after 3 incorrect password. After 2 minutes, you may try again.
If your account was frozen and you have forgotten your password, you may want to change it to avoid further inconvenience.
You can do so by clicking "Forgot Password?" on the Login screen
When this occurs, you will be sent an email that contains a button to unfreeze your account by resetting your password. Simply locate the email sent, and click the button. You will see a confirmation popup once your account is unfrozen.
From here, you will be prompted to create a new password. Please note your password must contain at least 1 letter, 1 number, 1 special character and must be a minimum of 8 characters in length.
In certain circumstances, our Payments & Security team may lock your account. Please check your email to find out what is needed to unlock your account. Make sure to check your Spam folder if you can't find the email in your Inbox.
Questions? Contact misupport@playgunlake.com