Global Pay VIP Preferred / ACH / eCheck Cross Site Access Security Notifications
As a recent security update, the Global Payments Team (which operates the VIP Preferred ACH/eCheck Deposit and Withdraw Method on our site/app) has implemented a new email/text message security notification that will be sent to end users. This notification will be triggered if the end-user originally enrolled out Play Gun Lake and then visits another site and vice versa. This notification will read as follows in the below example whether it is in Text or Email form:
** Attention ** Your VIP Preferred ACH Account was just accessed at PLAY GUN LAKE. If you feel this is in error, please contact Global Payments Gaming immediately at 800-500-1973. If this was you, there is no further action required. (AI01).
If you received the Email/Text after utilizing your VIP Preferred ACH (eCheck) Account on any site, no further action is required and you may continue with your transaction as normal.
If you received the Email/Text and feel the transaction was not actioned by you, please contact Global Payments immediately at 800-500-1973 and they will take steps to initiate an investigation.
- Does This Affect Me?
- I Received An Account Access Notification, What Should I Do?
- Can I Changed This Message to Email/SMS Text Message Default?
- How Do I Contact Global Payments?
Does This Affect Me?
If you have utilized the VIP Preferred ACH Account option to make a deposit or withdraw from either Play Gun Lake or any of our online gaming competitors, you will start receiving these security messages.
I Received An Account Access Notification, What Should I Do?
If you received the Email/Text after utilizing your VIP Preferred ACH (eCheck) Account on any site, no further action is required and you may continue with your transaction as normal.
If you received the Email/Text and feel the transaction was not actioned by you, please contact Global Payments immediately at 800-500-1973 and they will take steps to initiate an investigation.
Can I Change This Message to Email/SMS Text Message Default?
Note: Per Global Payments' T&C's on their website, opting out of this security notification is not possible at this time as it is a security-related component.
The default is set to SMS Text Message as they believe this will be a more immediate notification for their patrons.
We suggest contacting Global Payments at 800-500-1973 to make any changes to your preferences within your Global Payments VIP Preferred ACH Account.
How Do I Contact Global Payments?
Global Payments can be reached at the following phone number: 800-500-1973
Displayed below is an example picture of what the Email message will look like. Please note that the SMS Text Message has the exact same wording as the email message displayed below, the only differences would be the name of the Site/App it was accessed on so, for example, it could say Play Gun Lake, betPARX, Parx Casino, Play Gun Lake, Draft Kings, Fan Duel, etc. This is just an example picture for your reference.