If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link:
Complete all the fields and press the ‘Upload File’ button when you are done.
- If you have multiple files uploaded, they must be uploaded one (1) file at a time.
IF YOU ARE ON A MOBILE WEB BROWSER YOU WILL NEED TO SET YOUR BROWSER TO DESKTOP VIEW!
On Android - Click the 3 dots in the top right to pull down the Menu >> Click 'Desktop Site'
On iOS - Click the 'aA' logo to the left of the web URL >> Click 'Request Desktop Site'
- HEIC (iOS) Files – Unfortunately we are unable to open .HEIC files. This format exists in Apple iOS. You will need to change these files to a format that is supported (.jpg, .png, .bmp for example).
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