Geolocation

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What is the GeoComply Plugin?

The GeoComply plug-in is used to ensure that you are playing in the State of Michigan. If you are playing on a Windows or Mac computer, you will be required to install the plugin before wagering on sports or casino game. You will be prompt to install the plugin after attempting to play a slot game or enter the sportsbook. Simply follow the prompt on the screen and install the plug-in. Once installed, re-load the page and the plugin should accurately locate you in the state of Michigan. If you ...

How do I turn on my Device’s WiFi? (Mobile/PC/MAC)

On and Android Device (#ANDROID) On an iOS Device (#IOS) On a PC/Windows Desktop/Laptop (#PC) On a Mac/iMAC/Macbook (#MAC) On an Android Device: - From your Home screen, go to Settings > Wi-Fi. - Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks. - Tap the name of the Wi-Fi network that you want to join. On an iOS Device: - Swipe down from the top of the screen. - Touch and hold Wi-Fi . - Turn on Use Wi-Fi. - Tap a listed n...

Can I Access My Account outside of Michigan?

Yes! You may access your account and all features except for real money game play and the Sports Betting page outside of the state of Michigan. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

Can I make a Deposit or Withdrawal outside of Michigan?

Yes. However, please be aware that you will only be able to play for real money while you are physically located in Michigan. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

Can I play for real money outside of Michigan?

Unfortunately no. You must physically by located in MI to wager real money on Play Gun Lake Online Casino and Sportsbook. You may still access your account while outside of Michigan, but you will be unable to make any wagers or play on any casino games. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

Do I need to be connected to the internet via WiFi to be located? Can I be connected to the internet via a cable wire?

You must have a wifi adapter on your computer to be able to use that device on our site. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

How do I re-boot my WiFi Router?

The simplest and most effective way to re-boot a WiFi router is to unplug the router from its power source, wait a minimum of 30 seconds and plug it back in. Be sure to give the router a bit of time to fully re-boot and connect before trying again. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

I have a new Verizon Router and now I can’t geolocate on my device. What can I do?

If you have one of the new Verizon routers and have subsequently been unable to geolocate, you have come to the right place. This is due to with the default DNS configuration settings, which blocks key functions of GeoComply. Follow this step-by-step guide to manually alter your DNS settings, allowing GeoComply to function normally. If you have hesitancy to make changes on your computer, please read over the following article, which goes more in depth as to why you need to make the necessary cha...

Why is my Account/Number blacklisted?

You may be on a list of blocked accounts/devices or phone numbers due to suspicious activity associated with your account, device or phone number. Your account could also be restricted for reasons related to responsible gaming. Please contact the website’s support team for further details. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

I have a Rooted/Jailbroken Mobile Device, can I still play?

No. In order to play for real money, you must use a device with its original manufacturer settings. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

If I’m located within Michigan, but near the state borders, will I be accurately located within the state of Michigan?

In most cases, yes, however if you are less than a half a mile from the border, you may be blocked from play and will need to move further away from the border and try again. Your IP address may also be incorrectly placing you in a neighboring state. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

If I have remote desktop software, such as Apple Remote Desktop, LogMeIn or GoToMyPC, actively running on my laptop or desktop, can I still be accurately Geolocated?

If you have remote desktop software running on your device, you will not be able to access real money gaming. You will need to quit these programs and ensure they are no longer running on your device. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

What are WiFi Access Points and how can my device find more?

WiFi access points are devices that allow one to connect to network/internet sources through their own WiFi enabled device. The more available access points nearby, the more accurately we can locate you. Your device does not necessarily need to be connected to any of these networks, but simply must be able to ‘see’ them. If your device cannot see enough WiFi APs, it will be difficult to locate you. This may occur in rural areas or even in very tall buildings. Try moving to an area with more AP...

How do I disable a Proxy or Virtual Private Network (VPN) Connection?

In most cases you will need to adjust your browser settings: For Internet Explorer/Microsoft Edge: Tools > Internet Options > Connections > LAN Settings > Uncheck the box for Proxy Server. For Chrome: Menu > Settings > and select “disable extension” in the “Proxy” section. For Firefox: Select tools > Options > Advanced Network (tab) > Settings. In the Connection Settings window, ensure that the ‘No Proxy’ option is selected. Then click on the OK button to apply the ...

How do I shut down running processes on my device?

For PC, press Ctrl+Alt+Delete to access the Task Manager. From the Task Manager you can force individual programs to quit For Mac, they must open the Activity Monitor in the Utilities folder of their Applications. From the Activity Monitor you can force individual programs to quit If the problem persists, you may be required to remove programs from the computer completely: On a PC, open Control Panel > Programs > Uninstall > and select/remove the program from the list. On a Mac...

How can I get better WiFi Accuracy on my computer?

You may be experiencing issues with WiFi accuracy because your device cannot detect enough WiFi access points. If your device cannot see enough WiFi APs, it will be difficult to locate you. This may occur in rural areas or even in very tall buildings. Try moving to an area with more APs nearby, or using a WiFi extender in order to detect more APs that may be a greater distance away. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support...

Can I play on my computer or mobile device using a 3G/4G Mobile Internet Connection?

Yes, you can play on your computer or mobile device using a 3G/4G mobile internet connection, such as 3G/4G cell phone network, a 3G/4G USB dongle, a wireless mobile hotspot device, or tethering mobile internet from your cell phone. Please note that in some instances this connection may not be as sturdy/strong as connecting to a WiFi network through your device. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support ...