Gameplay

Due to connection issues, sometimes game rounds are unable to complete. In these cases, you should try the following troubleshooting techniques: - Log out of your current game session - If you are using the IOS or Android App, you may also try uninstalling the app, and then reinstalling the app. (Note: This will not delete information stored on your account) - If you’re playing on your desktop, try to clear your cookies and cache. - Login back in and go to the game in question. ...

We work hard to ensure that every game is fair and the outcomes are completely random. We are licensed and regulated by the PA Gaming Control Board (PGCB), the same regulator who handles the brick-and-mortar casinos located in PA. They thoroughly test each game to ensure fairness. All of our games utilize a Random Number Generator, or RNG, which use advanced mathematical algorithms to create a random outcome for each spin or shuffle. If you have ever been to a physical casino, you should be fa...

We understand that from time to time issues may arise and we make every effort to resolve those issues internally. We request that you contact our Customer Support team via Email or Live Chat Support if you have any complaints or issues. If after contacting us, you are still unsatisfied with the way your complaint was handled, you can request for a member of management to review the complaint. A member of our management team will reach out and attempt to resolve any outstanding grievance. If y...

Yes, Play Gun Lake is fully regulated by the Michigan Gaming Control Board, operating in accordance with all laws and regulations. It is completely legal to play any of our real money online games. ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117