Registration

How do I upload requested documents to the site?

If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link: Sometimes there may be some differences If Customer Support asked you to submit documents as part of an Account Update (Address change, Phone Number change, etc.) [CLICK HERE](https://www.betparx.com/upload/?id=misupport) If our Payments Team requested docs as part of the Withdrawal process [CL...

Why can't I get verified?

When registering for an account, per the Michigan Gaming Control Board (MGCB) regulations, we are required to verify the information entered via a third party MGCB licensed KYC (Know Your Customer) database. A variation of your name, prefix/suffix, address, or another variable among the information entered may be the cause of a verification failure. When this happens, per regulations, the account suspends and will remain suspended until it can be manually verified. If this happened to you, rest...

Am I allowed to gamble online?

In order to play our online casino games, you will need to be physically located in the state of Michigan. You will also need to be at least 21 years old, and eligible to gamble in the state of Michigan. That means you will not be allowed to gamble if you hold a Casino Key Employee license or are on any exclusion lists.

How do I create an account?

Creating an account with Play Gun Lake is easy. Web - Simply click [here](https://www.playgunlake.com/casino) and select the green Sign Up button in the top-right corner. Mobile App - Open the app and click the Join Now button at the top of your screen Please note that you will be able to create an account anywhere in the world, but you must be physically located in the state of Michigan to play in our real money online casino.

How old do I have to be to play your online casino games/place sports wagers?

You must be at least 21 years old to register and play any of our games, whether they are for real money or for fun. Gaming under the age of 21 is illegal in Michigan, and we check all registration information to ensure that patrons are not able to play using falsified information.

What are the password requirements?

Passwords must be a minimum of 8 characters. You may only use letters (A-Z or a-z), numbers (0-9) and Special Symbols (!#$%^&*()-+@№:|\±<>?). There should be no spaces between characters, and should contain at least one upper case letter, one lower case letter, one number, and one special character.

What devices can I Wager/Deposit on?

You can wager on Android and iOS devices (tablets or phones), Windows PCs or Laptops, and iMac's or Macbooks.

Can I wager on a Chromebook?

Unfortunately, at this time our geo-location plugin is not supported on Chromebook's. You can wager on Android and iOS devices (tablets or phones), Windows PC's or Laptops, and iMac's or Macbook's.

Why do you require my personal information?

Play Gun Lake is required by Michigan regulations to verify the identity of every player we serve. First and foremost, we are looking to protect our patrons from any potential fraud-related activities, as well as our business from any bad actors. For regulatory reasons, we must ask for your personal information in order to verify you are old enough to gamble in the state of Michigan (at least 21 years old), and that you are not on any exclusion lists. If you feel uncomfortable about sending d...

Is my information safe?

We take the protection and privacy of your sensitive information very seriously. Our website is secure and we ensure our data privacy procedures and processes exceed the industry standards. To further secure your online account and private information, we advise you to create a strong password unique to this website. Do not write it down or save it in a document that can easily be found. You should change your password at least once every 90 days. As an additional precaution, we strongly recom...