Responsible Gaming

If you need a cooling off period from gaming, you can choose our self-suspend Timeout action. Please be aware that the self-suspension has to be for a minimum of 72 hours and that during that time period you will not be able to login. Please contact customer service should you want your funds returned during that period. The account will be automatically re-enabled after the selected time period has expired. To set a Timeout/Cool-Off Period, login to your account then navigate to ‘My Account’...

You can set a maximum Deposit Limit you can deposit during a day, a week or a month. This means you are always in control of your money and the maximum amount you are willing to spend. Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not become effective until after 24 hours has passed since your request and then will automatically change on your account. To set a Deposit Limit, login to your account then n...

You can set daily, weekly or monthly Wager/Bet Limits, which prevent you from being able to wager more than a specified amount during the selected time period. To do so, simply enter the maximum amount you want to be able to wager over the specified timeframe and submit your request. If valid, your wager limit will be instantly applied to your account. Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not bec...

You can set daily, weekly or monthly Loss Limits, which will prevent you from being able to lose more than a specified amount during the specified period. When a player selects a loss limit, the limit will be instantly applied to the account. If the player exceeds their limit within, they will receive an error message and will not be able to continue to play. Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will ...

You can set a limit on the number of hours per day that you will be able to play on Play Gun Lake. To do so, simply enter the maximum number of hours per day you want to be able to spend playing on Play Gun Lake and submit your request. If valid, your login time limit will be instantly applied to your account. Any decrease you wish to make to your limits will be applied immediately. If you wish to increase or remove your limits, the change will not become effective until after 24 hours has pass...

To view the limits you’ve already set up in your account, login to your account then navigate to ‘My Account’ tab (Locations: on PC/Mac: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117

Self-exclusion means that your account will remain closed for a minimum period of 12 months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request). A person who has enrolled in Internet Gaming self-exclusion, has otherwise been excluded from Internet Gaming or prohibited from certain Internet Gaming activities and individuals who are under the age of 21, shall not participate in Internet Gaming activities and will have their w...

If you wish to close your account, please contact our Customer Support (//helpcenter.playgunlake.com/771434-Live-Chat-Support) ------------------------- Live Chat Support (https://helpcenter.playgunlake.com/771434-Live-Chat-Support) Email Support (mailto:misupport@playgunlake.com) Gambling Problem? 1-800-270-7117